![]() ![]() The partnership between Wendy’s and Google isn’t new. ![]() Since customers can tweak the restaurant’s offerings to their liking-hold the mustard, pile on some extra pickles, take out the onion and sub in more lettuce-the order combinations are endless, and the companies believe an algorithm can do a better job of keeping it all straight than a human can. Wendy’s FreshAI, as the technology’s been dubbed, will reportedly give drive-through customers a better ordering experience by reducing miscommunications and errors. Last week, Wendy’s and Google Cloud announced that the fast food chain will be piloting a custom-designed AI for drive-through food ordering. Though AI is ultimately likely to create more jobs than it renders obsolete, it will indeed render some obsolete, and it seems that among these will be fast food drive-through operators. The recent proliferation of generative AI models-which are now being used to produce online search results, make art, help with customer service calls, and much more-has heightened fears of technological unemployment. ![]()
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